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Frequently Asked Questions
We currently offer shipping within the United States and local pickup in Pembroke, MA. Shipping rates are calculated at checkout, and you can select local pickup if you’re nearby and would prefer to collect your order in person.
Orders are typically ready to ship or pick up within 7–10 business days. You’ll receive confirmation and next steps once your order is ready.
Our typical turnaround time is 7–10 business days and begins after your proof is approved (for personalized items). Orders that require personalization will not move into production until we receive your approval on the proof.
Please note that response time on proof approvals can affect overall timing. During busy seasons or for larger orders, turnaround times may be slightly longer. If timing is important, feel free to reach out before placing your order.
We offer a curated set of personalization options for each eligible product, including design style and font choices. After you place your order, we’ll send a digital proof for your review before anything is made.
We ask that you review and approve your proof promptly to avoid delays. Your item will not be personalized or produced until we receive your approval — this ensures everything looks exactly the way you want it.








